We REJO have put ogether some commonly asked questions about our company and products.
In this section, you can find our the answers to frequently asked questions about our business including cooperation with REJO Friends. The questions and answers have been grouped into different categories for easy reference.
If you have a question you can’t an answer to, please visit our Contact us page.
What is REJO?
REJO is a pioneering global provider of heat-not-burn solutions, offering innovative and reliable products that redefine the smoking experience. Together with our REJO Friends partners, we deliver exceptional experiences worldwide. Our diverse product portfolio champions harm-reduction alternatives and supports a more mindful lifestyle.
What does the name REJO and slogan mean?
REJO stands for Reliable and Joyful. Reliable reflects the consistent performance of our product. Joyful captures the uplifting, companion-like experience REJO brings to everyday moments. Our slogan-"Take a Break. Take REJO ” expresses REJO as more than a device. It is a trusted partner during moments of pause, offering a healthier alternative and a refined smoking experience.
What is REJO’s brand spirit?
Stay Courageous. Be Undefined. REJO embraces transformation with passionate innovators and experienced experts. Guided by this spirit, we break boundaries, explore new possibilities, and deliver high-quality heat-not-burn products globally. In collaboration with our REJO friends, we share R&D strengths and channel resource to help build a healthier, forward-looking future together.
Where is REJO available?
REJO products are available in Japan, Malaysia, Indonesia, Dubai, Switzerland, and soon Germany. Europe is a major focus - our official launch in Switzerland took place this July, and more regions are coming.
Where can I buy REJO devices?
REJO products are available through our trusted global distribution partners. To purchase, simply reach out to our sales team or submit your details via the contact form on our Contact Us page.
What are tobacco sticks?
Tobacco sticks are specially designed mini-tobacco rods made for heat-not-burn devices. Instead of burning, the device heats the stick at controlled temperatures to release tobacco flavor with significantly fewer harmful emissions compared to traditional cigarettes.
Is REJO a safe electronic device?
REJO devices follow strict quality standards and multiple safety checks, including temperature control, battery protection, and material safety. While no nicotine product is completely risk-free, heat-not-burn devices avoid combustion, which significantly reduces exposure to harmful smoke and tar compared to cigarettes.
How do heat-not-burn products compare to cigarette?
Heat-not-burn products heat the tobacco instead of burning it, avoiding smoke, ash, and the strong smell of cigarettes. This process produces fewer harmful chemicals than combustion and offers a smoother, cleaner, and more controlled experience.
How do I use a heat-not-burn device?
1. Insert a compatible tobacco stick into the device.
2. Press the power button to start heating.
3.Wait for the device to vibrate, indicating it’s ready to use.
4.Enjoy your session.
5.After finishing, remove the used stick and recharge the device if necessary.
Simply, clean, and designed for everyday convenience.
How do I store my REJO device?
Keep your REJO device in a cool, dry place, away from direct sunlight and high humidity. Avoid storing it in a car on hot days, and keep it away from water or heavy dust to maintain long-term performance.
Can I put a regular cigarette in the REJO products?
No. REJO devices are designed only for heat-not-burn tobacco sticks. Regular cigarettes are not compatible and may damage the device.
Where can I use REJO products?
You can use REJO products in most outdoor and designated smoking areas. Some indoor spaces may allow heat-not-burn devices, but local regulations vary. When in doubt, please follow local guidelines or ask the venue.
How many puffs can a heat-not-burn product take?
Most REJO heat-not-burn sticks offer 12-15 puffs, depending on device settings and user preference-similar to the length of a traditional cigarette.
Can I use REJO device while charging?
For safety and best performance, we do not recommend using the device while it is charging. Wait until the device is fully charged before use.
What is the REJO Club Plan?
REJO Club connects our global community through digital engagement and local events-such as the high-impact TENSION event in Switzerland. The program offers exclusive experiences, early product access, rewards, and opportunities to connect with other REJO users worldwide.